Frequently Asked

How long is the battery life?

Arrow has a battery capacity of 480mAh, and is designed to function for up to 20 hours with normal use; Your actual battery life may vary depending on your particular user case.

Does Arrow work with both iOS and Android?

Arrow is compatible with both smartphones with iOS 8.0+ and Android 5.1+ OS, but supporting features may be a bit different.

Will I be able to view notifications in other languages?

You will be able to view notifications in other languages, including English, Chinese, Hebrew, Russian, Arabic, etc.

What is the video quality?

1080p HD.

How many Megapixels is the camera?


Does Arrow have standalone 3G/4G connectivity?

At the moment no. However, you can connect Arrow to a WIFI network.

What is the strap width and length? What if I have big/small wrists?

Our silicon strap is 26mm width and 248mm length (buckles included); leather strap is 26mm width and 258mm length (buckles included), and steel strap is 26mm width and 208mm length.

Is the Arrow waterproof?

Arrow is not waterproof, but it does have a rating of IP65, which means Arrow is dust proof and wash-down capable.

How can I charge Arrow?

With each Arrow, you will receive a wireless magnetic charge enabled dock along with a USB charging cable. Charging time is around two hours.

When will my order ship?

Orders dispatched within 7 business days after order has been placed. For holidays, Friday afternoons and weekends the shipping may take up to 14 business days.

After the order is shipped out, the tracking number is emailed to Customer. Usually the delivery status is updated within 2-3 working days.

Do you ship to PO Boxes or Military?

Please note that we do not make delivery to P.O. boxes or Military APOs.

Who pays duties or taxes?

Arrow does not pay duties or taxes. These fees are paid by the Customer.

What items are returnable?

  • Within 7 days after receiving of your shipment
  • In original condition and unworn
  • In the original packaging

What items are non-refundable?

  • Free gifts or promotional items

How do I return?

  • Email us at returns@arrowsmartwatch.com and provide us with your order number, full name and email address.
  • In the email, specify the item(s) you want to return
  • You will get a confirmation email with shipping guidelines

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

I have a question about my order

Please email us at support@arrowsmartwatch.com with your full name, order number and we will get back to you shortly.

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